Used by a handful of lender partners, the portal’s intention was to be the go-to way to share potential borrower information for underwriting.

Our goal was to standardize, as much as possible, the processes and increase compliance to encourage adaptation by more partners.

The portal hadn't been touched by product or design in a long time. Because of this didn't know if it was successful or not. There was a lot of lending partners that did not use it and we didn't know the reasons. Was it bad design, not meeting needs, or something else?

Because partners didn't use the portal, our communication flow was a mess. Communications were happening outside of our system and there for we could not accurately track messages or incorporate data into our backend system.